Adjust text size:
TRS-ActiveCare Customer Service

All the help you need

TRS-ActiveCare Customer Service

También disponible en español

1-800-222-9205

Monday-Friday, 8am-6pm CT

Aetna Navigator

Secure Member Website

Register on Aetna Navigator

Find A Doctor - Docfind

Find a Doctor or Facility with DocFind®

Find a Doctor - Not Enrolled

Find a Doctor or Facility

If you are not yet enrolled in a TRS-ActiveCare plan

Temporary ID Card

Obtain a Temporary ID Card

Teladoc

Teladoc

Talk to a Doctor 24/7

Call 1-855-835-2362

Click here to get started

Having a Baby?

Having a Baby?

Caremark

Caremark

Help 24/7

Get Help 24/7

24 Hour Nurse Information Line

1-800-556-1555

Tools

Tools

Step 1: Log into Aetna Navigator®.

Step 2: Select "Get an ID card" located on the left side navigation bar.

Step 3: Click on "View Card."

Step 4: Choose to "Print the card."

You can also request Aetna to "Send you a replacement card through the mail." You should receive your replacement card within 7 to 10 business days.

TRS-ActiveCare Customer Service

All the help you need

TRS-ActiveCare Customer Service

También disponible en español

1-800-222-9205

Monday-Friday, 8am-6pm CT

Aetna Navigator

Secure Member Website

Register on Aetna Navigator

Find A Doctor - Docfind

Find a Doctor or Facility with DocFind®

Find a Doctor - Not Enrolled

Find a Doctor or Facility

If you are not yet enrolled in a TRS-ActiveCare plan

Temporary ID Card

Obtain a Temporary ID Card

Teladoc

Teladoc

Talk to a Doctor 24/7

Call 1-855-835-2362

Click here to get started

Having a Baby?

Having a Baby?

Caremark

Caremark

Help 24/7

Get Help 24/7

24 Hour Nurse Information Line

1-800-556-1555

Tools

Tools